Explaining things can be difficult when you aren’t in front of the person. Sharing your screen lets you easily show someone exactly what you are talking about.
Screen recordings are a highly effective way to communicate and share information. Here are 4 ideas on how to get the best use of a screen recording feature:
Technical Support
Let's say a client or customer emails in about a technical issue that they are facing. The best way for you to help them is to send them a personalized screen recording video that shows them exactly how to fix the issue at hand.
Don’t send out a long email with instructions or a generic how-to video. Take this opportunity to get personal with your customers. Going that extra step will not only help you solve their problem but it is also a fantastic first step to building a long-term relationship with your customers.
You can get personal with them by using their name in the screen recording video and addressing the specific question that they have asked you.
On the flip side, if your customer is having difficulties explaining the problem they are facing, encourage them to send you a screen recording of their issue. For you to be able to see the issue, let’s you help them more precisely and efficiently.
Incorporating screen recording videos into your customer service is a sure way to give your company a boost over the competition.
Tutorials
The best way to teach someone how to do something is to show them how to do it! Having a visual component that shows you exactly where to click is extremely valuable information.
The tutorial video can be as simple as showing your customer how to select an item, add it to their cart, and go through the checkout process. It can also be advanced as showing the individual how to use your software with step-by-step instructions.
People can effortlessly follow along to the instructions that you outline in your screen recording tutorial.
Demos and Presentations
Your sales team can greatly benefit from using a tool like a screen recording. Recording a demo or a presentation empowers your sales team to clearly showcase and explain your services.
Viewers can see right off the bat all the features and functionalities that you have to offer.
A screen recording of a demo or presentation also ensures that the information outlined in the video is clear and consistent for anyone and everyone in your company to use and distribute.
Provide Feedback or Explain a Document
Screen recordings are a great way to provide feedback or even explain a document to your client or colleague.
Being able to highlight specific areas of a document and providing feedback is another way for you to improve your communications. You can talk about and showcase areas that needs editing, requires a signature, or further clarification.
How to Use Cheers Video Mail’s Screen Recording Feature
Script
Embed
If you want a frame for your video, you can take a photo of your screen by clicking on the “Snap Poster Photo”. This is completely optional.
Click on the “Start Recording” button when you are ready to record your screen.
You will be able to use your cursor to point to different items and navigate through different features. You can also record your voice if you wish to do so. This is a very useful feature to explain and show things more clearly.
Once you’re done recording, click on the same button to stop recording.
You can preview your screen recording on the window beside it. If you are not satisfied with your results you can re-record by clicking on the “Start Recording”button again.
Otherwise, you can click on save and upload.
You should receive a “saved successfully” message.
From the next page, you can start a message from video, share your screen recorded video online with the public URL or you use the embed code.
You can also reproduce your screen recording. Incase you are not happy with your current video format or template, you can update that and then click on “Save And Overwrite And Upload”. You also have the option to reproduce the entire screen recorded video again.
Congratulations, you learned how to record your screen using Cheers video mail.
Incorporating a feature like screen recording into your everyday operations reaps great benefits. Screen recordings make it easier to communicate, educate, and showcase all aspects of your business.
There are many free tools that you can use to capture your screen such as Cheers Video Mail. Experience the power of screen recordings first hand! Sign up for free today!
